SHIPPING, RETURNS & REFUND POLICY
Registration and Membership
Monthly subscription boxes for KUSH CARGO, are shipped to your address at the address you provided. You may receive emails regarding your account or promotions for special offers, including third party offers. Please note that you may cancel at any time BUT if you've already been billed for the current month, you'll still receive this month's order and your cancellation will be effective for the next billing cycle. You can also pause your subscription, which means your future orders will be skipped until you resume your subscription.
YOUR SUBSCRIPTION CONTRACT
BY PURCHASING ANY SUBSCRIPTION, YOU ACKNOWLEDGE THAT YOUR SUBSCRIPTION HAS AN INITIAL AND RECURRING PAYMENT FEATURE AND YOU ACCEPT RESPONSIBILITY FOR ALL RECURRING CHARGES PRIOR TO CANCELLATION. YOUR SUBSCRIPTION WILL BE AUTOMATICALLY STAY ACTIVE UNLESS IT IS CANCELED.TO CANCEL YOUR SUBSCRIPTION AT ANY TIME, YOU MUST DO ONE OF THE FOLLOWING AT LEAST 48 HOURS PRIOR TO YOUR NEXT SCHEDULED RENEWAL DATE TO AVOID CHARGE: LOGIN TO YOUR CUSTOMER PORTAL AT KUSHCARGO.COM OR EMAIL SUPPORT AT firstname.lastname@example.org. ALL SUBSCRIPTIONS THAT ARE STARTED BETWEEN THE 16TH AND THE LAST DAY OF ANY GIVEN MONTH WILL AUTOMATICALLY HAVE THEIR RENEWAL DATE MOVED TO THE 15TH OF THE FOLLOWING SUBSCRIPTION PERIOD. IF YOU SUBSCRIBE OUTSIDE OF THESE PERIODS, YOUR RENEWAL DATE WILL BE YOUR ACTUAL SIGN-UP DATE. IF YOU CANCEL YOUR SUBSCRIPTION AFTER RECEIVING YOUR MONTHLY CONFIRMATION EMAIL, YOU’LL STILL RECEIVE THIS MONTH’S BOX AND YOUR CANCELLATION WILL BE EFFECTIVE FOR THE NEXT BILLING CYCLE.LIKEWISE, YOU WILL NOT BE ELIGIBLE FOR A PRORATED REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THE-CURRENT SUBSCRIPTION PERIOD. WE RESERVE THE RIGHT TO REVOKE YOUR SUBSCRIPTION AT ANY TIME. IF YOU AREN'T INTERESTED IN RECEIVING THAT MONTH'S BOX, AS AN ALTERNATIVE WE CAN SEND A STORE CREDIT GIFT CARD! PLEASE KEEP IN MIND THAT WE CAN ONLY CANCEL THE ORDER IF THE SHIPPING LABEL HAS NOT BEEN CREATED.
Billing and Payments
By starting your KUSH CARGO subscription and providing or designating a payment method during signup, you authorize us to charge you on a recurring monthly/2-monthly/3-monthly (depending on your chosen subscription package) subscription fee at the current rate. We reserve the right to adjust pricing for our subscriptions in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Service, any price changes to your subscription will take effect following email notice to you.
As a Member, you agree to the following benefits and Terms:
In an effort to get orders to our awesome subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates must be made within 48 hours prior to the subscription renewal date (see "Your Subscription Contract" above for renewal date information) to ensure they are correctly reflected on your shipment. Our shipping service does not include forwarding your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription.
If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center (18521 e queen creek rd suite 105360, Queen Creek Arizona 85142 in accordance with the following Return Policy:
- Items must be sent back within 7 days of the delivery date.
- Incorrect or Missing Items (Note: If such items are not reported within 2 days of delivery, we will not issue store credit. Please email email@example.com for assistance.)
- Items must be free of stains, residue, deodorant, or wear/use
- Cleaning Supplies, Rolling Papers & Wraps are non-returnable.
- KUSH CARGO reserves the right to apply a 50% restocking fee.
- Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
- Return drop-offs are not accepted at our Distribution Center or corporate office.
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, KUSH CARGO will not issue a credit or a refund for the return.
RESERVED RIGHTS REGARDING RETURNS
KUSH CARGO reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of possible usage
- An irregular or excessive returns history used, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, KUSH CARGO reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
RETURNED TO SENDER & REFUSED PACKAGES
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. KUSH CARGO does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Upon delivery of your order, please thoroughly check the items you received. Since glass is fragile and a lot can happen on its way to you, we offer Route Insurance at minimal cost – just in case. Route Shipping Insurance is required for all replacement claims and the claim has to be issued within 48 hours of delivery. The insurance must be added to your cart prior to order completion. Once your order is insured, your order will be protected against loss, theft, and damage. Filing a claim with Route is easy! Follow the link provided in the confirmation email sent by firstname.lastname@example.org. Blemishes to products will not be considered as part of a damaged item. All refunds and replacements will be at the discretion of customer support.
INCORRECT OR MISSING ITEMS
Upon delivery of your order, please thoroughly check the items you received. If there are items from your order that are incorrect or missing, we ask that you please provide us with pictures of the following within 48 hours of delivery:
- The original packaging your items came in.
- The packing slip that came inside your package.
- The items that you received in your package.
To help expedite the process please include the photos in your initial email to email@example.com
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
PROCESSING TIME FOR SUBSCRIPTION BOXES
Monthly subscriptions boxes ship in accordance to order date and it can take a minimum of 7-10 business days, with a maximum of 15 business days to receive tracking information! Orders start shipping on the 15th of the month.
PROCESSING TIME FOR STORE ORDERS
All store orders are shipped in accordance to order date and it can take a minimum of 1-3 business days, with a maximum of 5 business days to receive tracking information!
SHIPPING TIMELINE FOR STORE ORDERS
The estimated timelines for processing, transit, and final delivery are included below for your reference. Please note that orders to US & International destinations may vary depending on the weight and type of mailing service selected. Store orders will get shipped accordingly depending on the mailing service you chose for your order.
SHIPPING TIMELINE FOR SUBSCRIPTION BOXES
The estimated timelines for processing, transit, and final delivery are included below for your reference. Please note that orders to US destinations can take a minimum of 1-3 business days, with a maximum of 5 business days from the date it is shipped out, not necessarily from the date that it is placed to get delivered.
International delivery varies based on the destination country and can take anywhere from 7-21 business days from the date it is shipped out to arrive.